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BarrioVibe
Software & AI

Chatbot Development

We build chatbots that answer from your own documentation and product data instead of improvising, and that hand over to a person as soon as they are out of depth. They run on the WhatsApp Business Platform, a website widget, Messenger or Instagram. The conversation history is part of the deliverable, because the questions the bot could not answer are usually a list of gaps in your own content.

Start a projectWhat’s included

Scope

What'sincluded

Everything below is in the standard engagement. Anything outside it is agreed in writing before the work starts, never after.

  • Conversation design mapped to the questions you genuinely receive
  • Retrieval over your own documents, product data and policies
  • Deployment to WhatsApp Business API, website widget, Messenger or Instagram
  • Clean human handover with full conversation context passed across
  • CRM and helpdesk integration so conversations do not live in a silo
  • Analytics on resolution rate, escalation rate and unanswered questions

Who this is for

Built for three situations

  • High-volume support teams
  • E-commerce brands on WhatsApp
  • Businesses answering the same questions

Process

How thisactually runs

  1. Analyse

    Your real conversation history reviewed to find the questions that actually account for the volume.

  2. Design and build

    Conversation flows designed, your knowledge base connected, and the bot tested against questions real customers have already asked you.

  3. Pilot

    Launched to a slice of traffic with every conversation read by a person, so mistakes are caught while they are still cheap.

  4. Roll out and tune

    Full deployment, with the unanswered questions reviewed each month and folded back into the knowledge base.

Deliverables

What you end up holding

  • A deployed chatbot on every agreed channel
  • Connected knowledge base you can update yourself
  • Human handover configured into your existing support tool
  • An analytics dashboard for resolution and escalation rates
  • A monthly report of questions the bot could not answer

Next step

Tell us your situation and we will scope it.

Talk to us about it

Scope, fee and dates confirmed in writing before anything starts.

Questions

AboutChatbot Development

  • Will it frustrate my customers?

    Badly built ones do, particularly the ones that trap people in a loop with no way out. Ours escalate early instead of guessing, and every conversation has a visible route to a person. A bot that resolves six questions in ten cleanly and hands over the rest is worth more than one that claims nine and infuriates the tenth.

  • What does WhatsApp actually cost to run?

    It runs on the official WhatsApp Business Platform, which needs a verified business account and Meta approval. We handle that in setup. Meta bills you directly, and since July 2025 it charges per message rather than per conversation, priced by template category and by the recipient’s country code. Service messages, meaning your replies inside the 24-hour window after a customer writes to you, are free. Utility templates such as order and delivery updates are cheap and can be free inside that same window. Marketing templates are the expensive category and are charged whether or not the window is open. If a provider is reselling you access, their markup sits on top of Meta’s rate.

  • How does it know about my products and policies?

    We connect it to your actual content, meaning your product catalogue, policy pages, documentation and past support answers, and it retrieves from those rather than inventing. When your content changes, the bot follows. When your content is wrong or missing, the bot exposes that, which is often the more useful finding.

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